Got a Question?
If you have questions about our service, you will most probably find your answer below.
- Server downtime/ Poor Hosting: This will cause your traffic tracker, not being able to receive the full visits from us. For example: (Screenshot)
- Not using our recommended traffic tracker- Google Analytics.
- Google Analytic tracking code not installed correctly
From there, you can monitor Google Analytic Real-Time, and check yourself if the traffic delivery is fine. If there are any issues with the delivery of traffic, you should submit a support ticket immediately, compensation are done on case-by-case basis after our investigation.
Basic: We begin our traffic delivery daily from 1am- 3am (Time zone: New York), and we will monitor if traffic delivery is fine for the first few hours. Campaigns under this service are covered for any loss of traffic, and you will not be charged for any visits you do not receive.